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Read through this list of some of the most frequently asked questions from Hey Heidi.

Q: I have overheard many students complain about the wait times to see a counselor at Hazen.

Although they have walk in hours, this is not a counseling appointment. I know some students who have been trying to get in to see a counselor, but the wait is a month. Would it be possible to look into this?

I know the students at SUNY Brockport would benefit from this, our mental health is important. 

A: You are right, students’ mental health IS important and we at The College at Brockport are committed to helping students get the services and support they need in order for them to be successful.  The Counseling Center at The College at Brockport promotes the personal development and psychological well-being of all students by providing quality mental health services.  This academic year, we’ve focused our vision on improving accessibility of mental health resources to the diverse student population and their ever-changing mental health needs. 

The Counseling Center offers walk-in hours daily, so students do not need an appointment to be seen if they are in crisis.  The Counseling Center has changed its model of care so that every session with a student (including “walk-in” appointments) is structured around what the student needs right then and there.  Sessions can be anywhere from 20 – 60 minutes depending on what the student needs, and we offer a variety of other services in addition to individual therapy. 

Student success is our number one priority.  If you are not satisfied with the services at The Counseling Center or have additional questions, please do not hesitate to contact Darlene Schmitt, the Associate Director, at 585-395-2414, or email her at

Thank you for sharing your concerns, and advocating for student’s mental health needs.

Q: This is a question and comment relating to make Brockport a great place to work.

The week prior to start of classes and the first two weeks of the fall semester are challenging for parents, as K-12 schools do not commence until the Wednesday after Labor Day. Could the College put together something like a drop-in for parents during this period? It could be offered as a non-profit service for cost and may surely offer opportunity for student work experience in some majors.

A: I reached out to the Director of the Brockport Childcare Development Center on campus who said, “The last week of August is indeed a busy week for us! We offer Campus Kids Summer Camp for 10 weeks, week 10 being the week to which Susan was referring. We have college student parents, college faculty, as well as school district teachers all starting back to work that week. We are licensed for up to 40 school-age children and have been at max for the past several years. The issue we run into is that as a state-regulated facility, all students must do enrollment paperwork before starting and we offer either full day or full week payments, so it really isn't as "drop-in" as some parents would like. (Pay by the hour, come and go without notice, etc.).”

The Brockport Child Development Center is an affiliate of the College, and is not “owned” by the College. For more information regarding their services, please contact them at 585-395-2273. 

Q: I am finishing my last GenEd in language, and signed up for a class, but now I’ve been told that I must buy a $250-$300 book and online access for the course. Why is it so costly?

A: The Assistant Executive Director, Brockport Auxiliary Cooperation, which oversees the Barnes and Noble Bookstore, answered your question for us. She said that course material accessible via a code is intended to provide an interactive learning experience for the student. It enables professors to assess more quickly students’ comprehension of course content. Each access code is tied to an individual student, which is why used versions are not available. Professors select the course material used in their courses – both textbooks and online materials. If you are unable to pay for these items, please discuss your situation with your professor to determine if there are any alternatives.

Q: I have a parking pass for campus, but I have to pay for parking when I go to my classes at Brockport Downtown. Why is this?

A: There are many options for students commuting from the main campus to Brockport Downtown, but parking passes are required for all students and employees who wish to park on campus. Some of the on-campus parking options are:

  • Pay to park in the On Campus Commuter lot: $99.40/semester or $150.90 annually
  • Pay to park in the On Campus Commuter lot EVENING ONLY*: $81.68/semester or $110.32 annually *parking after 4:30pm
  • Utilize the RideShare Program: this program provides options for carpooling and to share costs if coming from the main campus to Brockport Downtown
  • RTS All Day Unlimited Freedom Pass $3
  • Main Campus Visitor parking $5

Parking at Brockport Downtown is available at Washington Square Garage or Midtown Garage (both across the street from the building). Parking here will help so you don’t have to worry about a meter. For evening classes this could be anywhere from $2-$4 depending on how long you stay. For the full semester that adds up to be a total of $30-$60 a semester (this option is still cheaper than a semester on campus commuter or parking pass).

Meter parking is most cost effective as long as you have the chance to add more to the meter after 2 hours, and free after 6pm for your classes that end after that time.

For more information, see the parking and transportation website for more info or email

Q: I was told that weather conditions were not an excusable absence. If there is a travel ban in the county I commute from, but the campus is not closed, am I required to come in?

A: If you suspect you may not be able to make it to class because of the weather, please communicate with your professor so they are aware. Faculty are encouraged to show flexibility with students who have legitimate reasons to miss class. If this is not the case, I would suggest speaking with your professor, and then the department chair.

Q: With April being Autism Awareness Month, is there any way the College can acknowledge it somehow?

I walked around campus today, and there was nothing anywhere. I felt hurt by this especially since the college celebrates other groups of people all the time. 

A: You are right that the campus is missing an opportunity to highlight Autism Awareness Month.

Typically, student clubs and organizations along with faculty and staff have sponsored special events and activities to recognize awareness days.

In the past, there has been an Autism Speaks student organization that did just this, but sadly, as happens when students graduate, sometimes a club or organization goes defunct.

If you are interested in reactivating this organization, which I would encourage you to do, please contact the Community Development office in the Union.

In addition, and thanks to your email, we will have the colors of the cupola in Hartwell Hall changed to blue for Autism awareness for a week later this month.

Q: I was wondering why classes are not cancelled for the Diversity Conference, and what are the steps I can take to get classes canceled for this event.

In the spring, classes are cancelled for Scholars Day, so I am confused as to why that is not the case for the Diversity Conference as well. 

A: You are not the first person to ask this question. It is something that we keep under review through College Senate. The biggest concern that we have around cancelling classes for the conference is that it will not lead to greater engagement, let alone more thoughtful engagement. We always have to keep an eye on ensuring that we have sufficient time for coursework in our classes, and we feel a better option is incorporating the Diversity Conference into the curriculum.  

We encourage professors to integrate the diversity conference into their syllabus/curriculum, and we feel that by doing so, we end up with better attendance and more engagement, since it is part of classroom time/efforts. That said, please know that we revisit this question regularly, weighing up the pros and cons of changes.

We do cancel classes for Scholars Day because it is an opportunity for students to have a ‘culminating’ project and get additional feedback and opportunities for further individual and group learning, through presenting posters and papers.  Unfortunately, we are disappointed that some students take Scholars Day ‘off’ and would not wish for that to be the case for the diversity conference—hence the effort to make it part of the curriculum rather than an optional opportunity (because it is impossible to compel attendance, and compulsion is rarely the best way to get engagement).

Q: I was a little disappointed that there wasn’t really anything on campus in honor of 9/11. Coming from a family whose dad is in the FDNY, I would have hoped there could have been something.

A: The College has a long-standing connection with the Village of Brockport, and one of our foci is to work in partnership. Since 2002, the Village and the Fire Service have organized the local 9/11 remembrances. At 8:30am on every September 11, there is a very moving ceremony, which includes local politicians, our ROTC, and college officials, including me as President. It happens at the Fire Museum at the corner of Adam Street and Main Street, a short walk from campus. Throughout the day, members of the village and the College are encouraged to pay their respects at the monument. At 6:30pm, there is a closing ceremony, which again includes local politicians, our ROTC and college officials. We made a decision to support the Village commemorations instead of competing with them, because, as our strategic plan indicates, we are college engaged with its community. I hope next year you can join us! 

Q: Some people get to campus 45-60 minutes before their classes just to sit in parking lots waiting for someone else to leave so they can get a space. There are so many “reserved” parking spaces that are never used. When I am not able to find a parking spot, I have to pay for meters. 

A: I understand your frustrations, and yes, there is limited parking in certain areas on campus; however, there are ample parking lots available all over campus that may require a 5-7 minute walk.

This may not be what you would like to hear, but it is no different from a resident student commuting to class on foot from a high-rise residence hall to an academic building.

If you would like further information on the parking lots available on campus for commuters, please contact Parking and Transportation Services at 395-7275, or look at our website, which also provides information on the campus shuttle, should you need to park in a lot farther from your academic building(s):

Q: I would like to call attention to an inconvenience in Holmes Hall, which is without climate control. It is quite hard to learn with large industrial fans blowing over the professor making it hard to hear. Furthermore, it is difficult to learn while the weather is above 80, as the entire building heats up because it traps all of the heat.

A: I understand it must be difficult to attend classes in an uncomfortable environment.

Unfortunately, many of our older buildings are not equipped with central air conditioning, and adding the fans was the most immediate step we could take to alleviate the heat.

With limited funding for critical maintenance, we have to prioritize how we modernize our campus. You’ll be glad to know, however, that plans for the renovation of Holmes Hall are in the planning phase.

For now, if your sensitivity to heat and dehydration are affecting your learning, I would ask that you share this with your professor.

I can assure you that I have shared your concerns with our Facilities Team, and they are aware of the difficulties.

I know this is not a perfect response to your concern, but you do have my attention, and as was suggested by previous concerns, I did stop by Holmes Hall to tour the facilities and am aware of the environment.

Last Updated 10/27/20

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