Academic Schedule Concerns

Provost: September 1, 2020

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Dear Students,

First, I’d like to thank each of you for your efforts to Protect the Nest. Reports from the last several days regarding our collective effort to stop the spread of COVID-19 by adhering to our health and safety protocols have been quite positive. Thank you for your continued vigilance.

We’ve also heard that some of you have experienced frustration with your academic schedules. Despite the hard work and long hours put in by countless faculty, staff, and administration this summer, we’ve learned of some things that we could have done better. We’re determined to correct these issues to the best of our ability and continue to provide our students with the high-quality academic experience they expect from SUNY Brockport.

I’ve asked members of our Academic Affairs leadership team to join members of our Academic Success Center throughout the rest of this week to not only listen to any potential concerns you may have with your academic schedule and class format (i.e. face-to-face, online, AB/ABC) but to work creatively to solve those concerns. They can guide you through understanding your schedule, make any necessary changes, and help you determine your best path to success. Students can stop by the Academic Success Center or email and a member of our team will reach out to you as soon as possible with support.

We re-opened face-to-face to provide you with the meaningful, enriching, and engaging experience that initially brought you to SUNY Brockport — and because we believe, by adhering to health and safety protocols, we can do so safely. We worked all summer to provide flexible course offerings that could adapt to a changing environment. While we clearly did not do a good enough job explaining some of the details of our academic schedule with you before your arrival, we believe in our plan. Our AB/ABC format classes allows us to practice social distancing while utilizing technology to deliver the in-class experience our students are accustomed to. We need to better explain this. Our Communications team is in process of preparing a video that better demonstrates what this experience looks like. It will be released soon.

We have worked with our colleagues in the Office of Residential Life/Learning Communities to provide some more time for students who have encountered unexpected surprises in their schedules to get a better sense of their academic schedule as well as all that living on campus has to offer. Residential Life will review housing fee refund requests for the fall semester charges on a case-by-case basis through next Friday, Sept. 11.

Thank you so much for your patience as we work through these unprecedented times. We have the highest confidence in our award-winning faculty and our outstanding residential life experience. Together, we can have a healthy, safe, and successful Fall semester.


Provost Heyning

Last Updated 10/27/20

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