Parent Resources

We’re eager to welcome our students back to campus this semester. We need your support in our efforts to keep them safe. Together, we can make this a safe and successful fall semester.

Health and Safety FAQs

• What is the College doing to help students stay healthy?

  We are closely following the health and safety guidelines laid out by New York State. Face coverings are required unless individuals are alone in an enclosed area, such as an office or a bedroom, classrooms and other common spaces are being modified to accommodate social distancing, we will be frequently disinfecting classrooms and common spaces, and hand sanitizer stations will be widely available across campus. 

  See all of our Health & Safety Measures

  The Hazen Center for Integrated Care will also be actively staffed and available to facilitate students' health and wellness. Both in-person appointments and telehealth will be available to address illness, mental health, and prevention and outreach efforts.

  For More Information Read our entire Re-Opening Plan

• What happens if a student starts feeling sick?

  Have your student look for these early symptoms of COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Fatigue
  • Muscle or body aches
  • Headache
  • Chills
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

  If your student has any of these symptoms, they should not report to classes/work, self-isolate, and contact Hazen Center for Integrated Care immediately.

  Students can call the Health Center at 585-395-2414 or their personal physician to discuss their symptoms. Their health professional will provide guidance about where best to seek care.

• What happens if an on-campus student tests positive for COVID-19?

  If students feel sick, or suspect that they are sick with COVID-19, they need to call Hazen Health Center as soon as possible. They will be screened for COVID-19, and tested, if determined necessary by Hazen Health Center. If it is determined that they need to isolate and/or quarantine, students need to go home. Students and families will need to arrange private (not public) travel back home as soon as possible. In the rare instance that students cannot go home (international student) they will isolate and/or quarantine on campus.

• What happens if a student's roommate and/or suitemate tests positive for COVID-19?

  If a student’s roommate and/or suitemate gets sick with Covid-19, they will be contacted, screened for COVID-19, and tested, if determined necessary by Hazen Health Center. Hazen Health Center will determine whether or not they need to isolate and/or quarantine. If it is determined that they need to isolate and/or quarantine, students need to go home. Students and families will need to arrange private (not public) travel back home as soon as possible. In the rare instance that students cannot go home (international student) they will isolate and/or quarantine on campus.

• What happens if a student fails to comply with health & safety guidelines?

  We will work to educate all students on the importance of these matters but failure to comply with a directive of a college official could result in a referral to student conduct.

• What will a day in a student's life look like? 
  Each student will be asked to fill out a Daily Symptom Checker to ensure they are symptom free. They'll be required to wear a face mask/covering for the vast majority of the day, unless they are alone in an enclosed space such as an office or a bedroom. SUNY Brockport will provide each student with two re-usable face coverings. In order to achieve appropriate social distancing, their class schedule will likely include a mix of face-to-face, online, and hybrid classes. Support services will be available. Large events and gatherings won't take place. But our Student Affairs team and Brockport Student Government are working hard to offer our students vibrant and safe programming, ensuring they'll have fun and keep busy.

Costs/Financial FAQs

• Does my student qualify for the CARES Act, and if so, how do they apply?

  Student Eligibility

  Eligible students include those who are enrolled in credit-bearing courses at SUNY Brockport during the award period, have filed a 2019/20 or 2020/21 FAFSA and submitted all required verification documents, are meeting Satisfactory Academic Progress, and are deemed to be eligible for federal student aid. 

  How to Apply

  Students in need can apply by completing the ELLSWORTH CARES Fund Application.

  More Information on the CARES Act

• My student's account has an outstanding balance. What do I do? 

  Each student will have their own unique case and set of circumstances regarding their accounts, so we really recommend calling the Bursar's office directly to address your specific information.

  The Office of Student Accounts can be reached by:

  Telephone: (585) 395-2473
  Fax: (585) 395-2325
  Email: bursar@brockport.edu
  Office Hours: 8 am–4 pm

  More guidance is available through the Student Accounts website. 

• Will there be a price reduction in tuition, room or board this semester?

  At this time, we do not anticipate any reduction to these costs, as we will be able to resume face-to-face instruction & campus housing for the Fall 2020 semester. 

  For more information: 

  Residential Room Rates

  Tuition & Fees

Academic Planning FAQs

• My student is considering taking a semester off. What should I know?
  During uncertain times it is important to have as much information as possible. If your student is considering taking a semester off, they should contact the Academic Success Center to discuss a Temporary Academic Leave (TAL).
  
  The ASC staff will help guide your student to making the best decision possible considering progress to degree and future goals. After a decision is made, the TAL form will be available for them to fill out and turn in.
  
  Have your student reach out to ASC@brockport.edu or make an appointment with the ASC through EagleSUCCESS
• My student is immunocomprised. What accommodations will be made? 

  Your student's health is of the upmost importance.

  The Hazen Center for Integrated Care and Student Accessibility services will both work with you to make a plan to keep your student safe. This might mean working with their faculty advisor or the Academic Success Center to adjust to a fully online schedule.
  
  Contact Student Accessibility Services at sasoffice@brockport.eduto start the conversation.

• My student struggles with remote learning. Will there be any academic support services offered face-to-face?

  The Academic Success Center will be open and available to support students. In-Person appointments will be available for students who are not able to meet virtually. Tutoring and Student Accessibility Services are also available, but by appointment only.

  Academic Support 

• If my student wants to make adjustments to their schedule, how can they do that?

  Adjusting a students schedule is  an important consideration.

  • Returning students should reach out to their faculty advisor to discuss making adjustments.
  • New students and returning students with general questions or who cannot get in contact with their advisor, as many do not work throughout the summer, can contact the Academic Success Center for support.
  • Students can either email advise@brockport.edu or make an appointment with an advisor through EagleSUCCESS 

Commencement FAQs

• When will my student receive their diploma?

  All the spring degrees have been awarded.

  Diplomas are usually mailed out 2-4 weeks after degrees have been awarded.

  We are working quickly as possible to mail out diplomas. If a student needs a degree verification, they can order an official transcript through their web banner, granted they don’t have a hold on their account or they can email degree@brockport.edu for a letter.

• Has Commencement been rescheduled yet?
  We are still examining options and monitoring the COVID situation. We will communicate as soon as a decision is made.

Who Should I Contact For?

Last Updated 8/6/20