Student & Family Resources

To assist in the transition to distance learning for the remainder of the Spring 2020 semester, please refer to the following resources and information.

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CARES Act Announcement

The federal Coronavirus Aid, Relief, and Economic Security (CARES) Act authorizes colleges to award emergency grants to students for their expenses related to the disruption of campus operations due to COVID-19.


Residential Life

All Residence Halls will be closed and check out is mandatory, effective immediately.

  • There are very few exceptions to this decision: students already on campus who are from other countries, who may be facing homelessness, or those who have no access to technology.
  • Your RD will coordinate your departure time so that social distancing can be implemented during the check-out process.

For related questions that were not answered above, please email

Parking & Transportation 

Refund Information

Bus Safety Rules

To further promote social distancing, the following protocol has been developed for the Eagle Run bus shuttle. Please remember if you are feeling sick do not board the bus for any reason.

  • Max load of four passengers — no exceptions.
  • Passengers are required to maintain a distance of six feet between each other on the bus, at the bus stop, etc.
  • Several rows of seats have been blocked off to protect passengers and drivers.

Eagle Run Schedule

The time indicated on the schedule, is the time the bus departs. Shuttles may run a few minutes early or late. Please arrive at shuttle stops early and be prepared for delays.

Eagle Run Shuttle Schedule (pdf)

Student Mail Services

Seymour College Union is closed, effective March 27. Any mail or packages still in the Information Center as of 2 pm on 3/27 with be returned to sender. The only exception will be mail or packages from USPS that are identified at first class or priority mail, those pieces, only, will be forwarded to a student’s permanent address. Mail and packages for students remaining on campus with Residential Life approval can be picked up from Mail Services in the Allen Administration Building Monday through Friday from 10 am until 2 pm. 

Library Services & Online Resources

Refer to this guide to help you locate library research and instructional support resources as SUNY Brockport moves to online learning for the rest of the Spring 2020 semester.

Student Technology Resources Request

This service was created in response to the COVID-19 pandemic in an effort to help students that may be struggling to gain access to required technology resources (such as access to software or a computer).

Academic Success Center

The Academic Success Center will remain open virtually.

The physical space is closed until further notice. Please reach out to any of the staff directly or email for general help.

Staff will be available to assist students, remotely, via the following services:

Student Accessibility Services (SAS)

Virtual Accommodation FAQs

  • Student Accessibility Services will continue to be available to students throughout the semester.
  • To adjust your current accommodations to appropriately support you in the online learning environment, please contact us directly. 


  • In person tutoring has been canceled until further notice. Tutoring will shift to online/remote tutoring only. Check ASC's Tutoring website for specifics regarding online/remote tutoring.
  • As always, online tutoring is still available via STAR NY Sundays through Thursdays from 7pm-Midnight. To work with a tutor: click “request a tutor” and log in with your Brockport netID and password.
  • To help students learn in the online environment, we’ve created an Online Learning Resources webpage.


  • Students should contact their faculty/major advisor for academic advisement, including the advisement key number and registration. In the event that you need to change your major, please contact the department of that major.  
  • For general advisement and academic support questions, please email or call 585-395-2711
  • Any questions concerning financial aid academic compliance, please email

Brockport Downtown/REOC

Brockport Downtown is now 100% digital. For assistance or support, see the information below on who to contact.

General Inquiries

Phone: (585) 395-8000

Technology Inquiries

Kevin Montano
: (585) 395-8470

Library Services

Margaret Pierce
Phone: (585) 395-8476

Stay connected with Brockport Downtown by following our Facebook page.

Tips for Successful Online/Distance Learning

Learning and studying in the online environment requires different strategies and skills than taking face-to-face classes. You will need to be intentional about studying and managing your time.


It’s helpful to create a study schedule for each day, including when you will work on each of your classes. Build time into your schedule for fun and breaks. The worst feeling is to realize that you just spent an hour kind-of-sort-of studying while simultaneously kind-of-sort-of chatting online with friends, while not really being mentally present for either activity. Studies have shown that human beings don’t multi-task very well.


You will be more successful if you set up a designated study space (or a few carefully selected spaces) where you will do all your work. This may be a quiet place in your house or a favorite coffee shop. The space should be your fortress against distractions, which may be of a different nature at your home than they were in a Brockport residence hall. It is helpful to keep televisions, phones, and other items away from your workspace when studying.


Take care of yourself physically and socially. Get plenty of sleep, eat well, exercise, and stay in touch with friends, even though some of these things may be more challenging right now due to “social distancing.” Give yourself rewards for completing tasks.


Be aware of which study practices help you and which ones don’t. This will help you take charge of your learning. Do some quick self-reflection by writing down what you did to study for a test or finish a paper; then evaluate how helpful each activity was. Self-awareness can make a huge difference in your grades.

Resources for Online Learning

If you find yourself falling behind, reach out to your instructor and contact the Academic Success Center. Below are additional resources for effective online learning.

Brockport ASC Tutoring: Online Learning

Principles of Effective Time Management for Balance, Well-being, and Success

Six Time Management Tips for Online Students

Hazen Center for Integrated Care

The Hazen Health Center will remain physically open with our staff operating normal hours.

  • Walk in hours have been discontinued. Please call ahead for an appointment at (585) 395-2414.
  • Well visits (Physicals, Annual Gyn, etc.) are currently not being scheduled.
  • Call ahead for an appointment for all other concerns:
    • Students with symptoms of fever or cough will be triaged by an RN.
    • Providers will be providing Telehealth for all mental health assessments,  follow-ups, and medications.
    • For onsite visits, practice social distancing by sitting 6 feet away from others. The waiting room has been modified to accommodate less students.
  • Remember to practice safe practices: wash hands or use hand sanitizer after touching keyboards and wipe down surfaces

Counseling Center

The Counseling Center currently has limited staffing and is offering limited in-person services.

  • Walk in hours have been discontinued. Please call ahead for an appointment at (585) 395-2414.
  • Telemental health via Zoom will replace routine, onsite visits.
  • Students in crisis are asked to call ahead to arrange for onsite care.

Prevention Outreach Services

The physical office for Prevention and Outreach Services is closed. We will continue provide fully remote services. Please call (585) 395-2414 with any questions or concerns.

Department/Office Availability for Student Support

Department/Office Hours/Availability
Academic Success Center Online/Remote only
Athletics Online/Remote only
Campus Recreation Online/Remote only
Career Services Online/Remote only
Community Development Online/Remote only
Counseling Center Physically open 8 am – 5 pm. See above for more information on our services.
EOP Online/Remote only
Financial Aid Online/Remote only
Graduate Studies Online/Remote only
Health Center Physically open 8 am – 5 pm. See above for more information on our services.
Prevention & Outreach Services Online/Remote only
Registration & Records Online/Remote only
Residential Life Physically open Monday – Friday from 8 am – 4 pm.
Please call (585) 734-3925 for any questions outside of our open hours.
Student Accounts & Accounting Online/Remote only
Student Conduct Online/Remote only
Student Union & Activities Physically open with limited staff Monday – Friday from 10 am – 2 pm (hours subject to change without notice).

Title IX & College Compliance Online/Remote only
Undergraduate Admissions Online/Remote only
University Police Physically open 24/7. Currently offering walking escorts on campus by calling (585) 395-2226. Please utilize the resources on our RAVE Guardian App.

Event Guidance

All SUNY Brockport-hosted events are canceled or postponed until further notice.

All events hosted by an outside organization on the SUNY Brockport campus between now and August 1 are canceled or postponed.

Emergency Funding

Throughout the Spring 2020 semester, the Golden Eagle Opportunity Fund has been assisting students with emergency financial needs resulting from the COVID-19 pandemic. We have supported more than 150 students through more than $26,000 in one-time emergency grants. The emergency fund application for this semester is now closed.

Last Updated 6/14/21