Recreation, Therapeutic Recreation, and Tourism Faculty Publish Article

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Recreation, Therapeutic Recreation, and Tourism Faculty Publish Article

Dr. Ya-Ling Chen and co-authors recently published a peer-reviewed article in "International Hospitality Review " titled " Expected benefits of people interactions and guest experiences."

This research aims to grasp hotel guests' motives and potential benefits sought when interacting with other guests, service personnel, and residents and examines how these benefits can contribute to the total guest experience.

Tourism and hospitality literature on people's interaction is mostly center around social aspects of interaction. The current study comprehensively explores all expected utilities of interaction, occurring in all sorts of interactions (e.g. customer-to-resident and customer-to-service personnel). Specifically, the findings of this study uncover the underlying factors which prompt the tourists to interact with other people in a lodging setting.

Links:

Contact:

Ya-Ling Chen: ychen@brockport.edu

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