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Shuttle Rules

In order to ensure the safety of all shuttle riders, pedestrians, and motorists, it is important to follow these simple rules:

  1. Waiting
    • Wait in an orderly line for the shuttle.
    • Don't knock on the driver's door or chase the shuttle. Please wait for the next shuttle.
    • Please respect the shuttle and the shuttle stops.
    • Don't run to board the shuttle.
    • Shuttles may run a few minutes early or late. Please arrive at the shuttle stops early and be prepared for delays.
  2. Boarding
    • Let passengers exit before you board the shuttle.
    • Board the shuttle when it has fully stopped.
    • Riders may be required to show their Eagle One ID card.
  3. Riding
    • Standees must remain behind the white safety line.
    • Please use headphones on the shuttle.
    • No smoking, eating, or drinking is allowed on the shuttle.
    • Please keep the aisles free.
  4. Disembarking
    • Stand clear until the shuttle leaves and cross at the nearest crosswalk.
    • Look carefully in all directions before you cross.
  5. Motorists
    • Use caution when approaching a stopped shuttle from either direction.
    • You must always stop for flashing yellow lights and yield to pedestrians.
  6. Pedestrians
    • Stay on the sidewalk until the shuttle leaves the stop.
    • Wait until the shuttle pulls out of an intersection before crossing the street.

ADA Accessible Service

To help you have a safe and comfortable ride:

  • Inform the driver if you would like assistance.
  • Center the wheelchair on the hydraulic platform and apply the brakes.
  • Allow the driver to make sure that the wheelchair is secured properly.
  • Allow the driver operate the lift gate manually if there is a power failure.

Who to Call for Help Safety

  • If something happens at the shuttle stop or on the shuttle that makes you feel unsafe, tell the driver or call University Police at (585)395-2226.
  • Report any unsafe road conditions or problems with pedestrian walkways (light outages, potholes, etc.) to (585)395-2408.

Lost Items

For any items left on the shuttle, call (585)395-2226.


To report general feedback regarding the campus shuttle, complete the online Shuttle Feedback Form.

Last Updated 10/27/20

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